CONTACT

Got a question, comment or feedback?

Fantastic! If you have a question, the best thing to do is firstly browse through the frequently asked questions.

If you can’t find the answer you’re looking for then please click here.

We read every message and do our best to respond within 48 hours (Monday – Friday, 9am – 5pm Australian Eastern Standard Time / Australian Eastern Daylight Savings Time).

If you don’t hear back from us during that time it means we didn’t receive your note so please send it again.

Frequently Asked Questions

Account and Purchases

How do I log in to my members area?

Keep in mind that your username and password are both CASE SENSITIVE, so you must type them in exactly as they were provided to you in your registration email.

If you have reset your password since then, ensure you are typing it in exactly as you originally created it.

If you’re having trouble logging into your account or you don’t remember your username, which is required to utilise the “reset password” function then email us at: support@erinfurner.com and we will assist you with this. Please include the email address you used during the purchase process in your message and our team will happily reset your information for you.

When will I receive my purchase?

The online programs can all be viewed via logging into the members portal using the username and password that you created during registration.

Depending on the program you have enrolled in, you will receive instant digital online access. This means you can start participating in the program/s immediately and access it anytime, anywhere.

Simply sign in with your username and password to get started.

How do I change my password?

To change your password:

  1. Hover cursor over your username found at the top right hand side of the webpage
  2. Scroll down to ‘Edit My Profile’
  3. Scroll down to ‘Account Management’
  4. Click on the ‘Generate Password’ button
  5. Delete pre-generated password and enter your new desired password (ensure the password contains numbers and letters). If the password you desire is classified as ‘weak’ you’ll need to click on the ‘Confirm Password — Confirm use of weak password’ before proceeding
  6. Scroll to bottom of page and click on ‘Update Profile’ button

Accessing an Online Program 

How do I download my purchase to my computer?

If You’re Using a PC:

  • Hold your cursor over the “Download Audio File” or “Download Workbook” (there are many options depending on what you’re downloading) link.
  • In Internet Explorer, right click the link and select “Save Target As…” from the menu.
  • In Firefox, right click the link and select “Save Link As…” from the menu.
  • In Google Chrome, right click the link and select “Save Link As….” from the menu.
  • In the dialog box that pops up, choose where you would like to save the file on your computer.

If You’re Using a Mac:

  • Hold your cursor over the “Download this Audio File” or “Download Workbook” (there are many options depending on what you’re downloading) link.
  • In Safari, Ctrl click the link and select “Download Linked File” from the menu.
  • In Firefox, Ctrl click the link and select “Save Link As…” from the menu.
  • In the dialog box that pops up, choose where you would like to save the file on your computer.
How do I view the workbooks?

All workbooks are in PDF format.

In order to view the workbook (it is a PDF file), you’ll need a PDF reader on your computer. If you do not have Adobe Reader, go to Adobe website and download it: http://www.adobe.com.

If you’re using a Mac and have Preview, you won’t need Adobe Reader to read PDFs.

If You’re using a PC: in most browsers, if you have Adobe Reader installed, you can simply click on the PDF link to view it just like a web page.

Can I transfer the audio from the program to a CD or other device?

Yes! Many luminaries in this gorgeous community like to listen to the audio portion of the program. Some prefer to burn the audio to CD’s, to their MP3 players, and other devices. Before you consider doing the same, please understand that we do not advise listening to the meditations or activations while you are driving your car, or during any other activity that requires your full and conscious attention. Please take care.

Here are some helpful instructions for you to get the most out of the audio segments in your program:

PC (Windows Based) User: If you use a PC (Windows based computer) please find a link below with detailed instructions on how to burn CD’s from Windows Media Player: http://windows.microsoft.com/en-ca/windows/burn-cd-dvd-media-player

Mac Computer User: If you use a Mac computer, please find a link below with detailed instructions on how to burn CD’s from your iTunes library:  http://www.apple.com/au/support/itunes/windows/tutorial/aciTunesPc_t14.html

iPod or iPhone User: Here is a link to the Apple product manuals that provide detailed information on how to transfer audio to an iPhone, iPod etc – simply select from the website the device you’re using: https://support.apple.com/manuals/ (in the ‘Browse By Product’ search bar, enter the name of your device).

Why can't I access the bonus material?

You may have been given special access to bonuses when you enrolled in a particular program. Some of the bonuses you can access right away, while others you will need to wait 30 days from the date of enrollment. This information would have been made available to you during the program checkout. Once the 30th day is up, you will gain automatic access.

If however you believe you are entitled to immediate access, or the 30 days are up and you’re unable to access the bonus content, please send us an email ( support@erinfurner.com ) so we can delve into the problem and find a solution for you. 

I can't get parts of my program to play - what should I do?

There can be many different reasons for this. First, you may try using a different internet browser such as Firefox, Chrome, or Safari.

A few other things you can try are to clear your Cache, Cookies, Temporary Internet Files, and History, and/or update your browser.

There may be a problem if you are not using the latest version of flash player as well. It is advised that you install the latest adobe flash player and then reboot your computer after installation. 

Refunds and Cancelling Subscriptions 

How can I claim a refund?

We’re totally certain you’ll get a tonne of value from our programs however if you’re not entirely satisfied, then you can claim a 100% money-back refund within the particular refund time frame as stipulated in the programs marketing content. For example some of our programs offer a 7 day money back refund while other programs offer a 30 day money back refund (Note: Not all programs provide a refund, so please check with us if you’re unsure). It is up to you to ensure you are aware of the refund time frame. 

We must receive the request for a refund in writing via email to support@erinfurner.com within the refund time frame start from the date of purchase in order to receive a full refund. No refunds will be granted after the refund time frame grace period.

How do I cancel a Paypal Recurring Payment (monthly subscription)?

Some of our programs offer monthly subscriptions which can be cancelled anytime. To cancel a recurring payment please following these instructions as per PayPal:

To cancel a Recurring Payment established with a PayPal account:

  1. Log into your PayPal account,
  2. Access the “Profile” tab,
  3. Click the “My money” tab (or “My Pre-Approved Payments”),
  4. Then click the “My Pre-Approved Payments” link,
  5. Select and click the Merchant – Divine Life Alchemy, and follow the instructions to cancel the payment.
Can I get a refund for the bonuses?

No. The bonuses were offered to you as an additional element to the paid program. Since you did not pay for the bonus, you cannot request a refund.

Further Help

My question hasn't been answered, how do I get help?

If you are logged into your account: Please visit the member’s exclusive support area where you can open a support ticket*. We’re happy to provide you with the help you need as quickly as we can. *Please note that you must be logged in to access members support.

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If you’re having difficulty logging into your account: Please email our support team at: support@erinfurner.com

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If you’re a non-member and still have questions: Please email us at: happiness@erinfurner.com 

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We will be happy to help you in any way we can. Please note our business hours are (excluding public holidays) Monday – Friday (9am – 5pm) Australian Eastern Standard Time / Australian Eastern Daylight Savings Time.

If you don’t hear back from us during that time it means we didn’t receive your note so please send it again.

Ef. © 2018 Divine Life Alchemy

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